Shipping & Return Policy
Standard Shipping and Return Policy
We accept returns within 7 days of delivery for store credit exchanges or refunds. Returned items must be in new condition, with tags attached, and in original packaging.
To start a return, please visit our return portal here and follow the instructions provided.
We're pleased to offer Return Coverage at checkout, which includes Free Returns + Package Protection. A purchase of return coverage covers free return shipping and protection from any shipping issues that may occur, such as loss or damage. If you did not purchase return coverage, you may still return your item but will be responsible for your own return shipping cost. Please note, purchasing return coverage does not exempt you from the return policy guidelines.
Refund requests on orders without return coverage may be subject to a restocking fee, which will be calculated based on the item's condition and processing requirements. We reserve the right to reject any return request upon receipt of your item if the product condition does not meet our specifications.
Please note that original shipping fees are not included in the store credit issued for returns.
Holiday Return Policy
To make holiday shopping worry-free, we’re offering Extended Holiday Returns + Package Protection for purchase at checkout. With this option, all purchases between November 10th through December 24th with return coverage will qualify for free returns through December 31st. This extended policy allows you to return items after our standard 7-day window, giving you extra time for returns during the holiday season.
In addition to the extended return period, your order will also be protected from any shipping issues, including loss or damage, ensuring a smooth and secure shopping experience.
Return to Sender Packages
No Rivals is not responsible for packages that are returned to sender due to incorrect or incomplete address information provided by the customer at checkout. If you have issues with receiving your package, it is your responsibility to contact us so we can assist you in resolving the issue.
We will be more than happy to work with you to arrange reshipment.